At Magazat, we want to ensure you get exactly what you need. If the product you received isn’t the right fit, color, or model, we offer a flexible exchange process to make sure you are satisfied with your purchase.
2. Exchange Period
You have [7 or 14] days from the date of delivery to request an exchange.
3. Eligibility for Exchange
To qualify for an exchange:
The item must be in its original condition and unopened packaging.
All tags, labels, and accessories must be intact.
The product must belong to the categories eligible for exchange (as stated in our General Return Policy).
4. How to Request an Exchange
Contact our support team via WhatsApp or Email with your order number.
Specify the item you wish to return and the new item you would like to receive.
Once approved, we will coordinate the pickup of the old item and the delivery of the new one.
5. Exchange Fees
If the exchange is due to a mistake on our part (wrong item sent or defective product): The exchange is 100% Free.
If the exchange is due to a change of mind or wrong size choice by the customer: A nominal delivery fee will be charged for the shipping of the new item.
